SparrowDesk is an AI-first customer support and helpdesk platform by SurveySparrow.

• Joined as core engineer building AI-powered conversational agents and RAG-based knowledge systems for customer data interactions.
• Leveraged AI-assisted development tools like Cursor and Claude to improve code quality and engineering productivity; built an internal MCP tool integrating Jira, Confluence, and Figma with codebase insights.

ThriveSparrow is an AI-powered employee success and performance management platform developed by SurveySparrow.

• Joined as a core engineer and owned major modules including Employee Directory, Billing, Integrations, and OKR (Objectives and Key Results).
• Managed employee onboarding, company-level settings, imports, and billing operations.
• Improved system performance and developer experience through architecture reviews, optimized database query times by 20–50% via indexing, and implemented caching strategies.
• Led small teams and mentored developers to promote independent ownership of features.